Business Process Optimization Specialist

(Atlanta, Full-time, Hybrid)

Fisher Phillips, a premier international labor and employment law firm, is seeking a Business Process Optimization Specialist to join a dynamic, forward-thinking IT team that values innovation, collaboration, and client-focused solutions.

The Business Process Optimization Specialist is a key member of the firm’s Technology Transformation team, responsible for analyzing, documenting, and improving business and technology processes that support efficient, consistent, and scalable operations across the firm.

Key Responsibilities

• Develop a deep knowledge of the firm’s business processes and data collection needs.

• Interact with employees and vendors by interviewing and presenting findings.

• Create visual workflows to describe both business and technology processes and data flows.

• Collaborate with technology stakeholders such as reporting analysts, data stewards, data scientists, implementation specialists, project managers, information governance leaders, and others whose work products and outcomes depend on a better understanding of processes.

• Identify opportunities for automation, AI augmentation, workflow orchestration, and operational efficiency improvements across business and legal workflows.

• Partner with technology project leaders to design process discovery, change implementation, and training phases as part of the overall Project Management strategy.

• Recommend improvements to business processes by describing needed changes, the incremental steps required to enact them, and the expected outcomes.

• Partner with AI, application development, and technology teams to translate business process requirements into scalable automation and AI-enabled solutions.

• Establish and maintain process governance standards, documentation conventions, process repositories, and lifecycle management practices.

• Train stakeholders on new and changed processes.

• Define and track operational KPIs, process performance metrics, adoption measurements, and continuous improvement outcomes.

Requirements

• Bachelor’s degree in Business, Information Technology, Industrial Engineering, Operations Management, or a related field, or equivalent combination of education and relevant experience.

• 4+ years of experience in business process improvement, operational transformation, workflow optimization, or related disciplines.

• Demonstrated ability to facilitate process discovery sessions, stakeholder interviews, workshops, and requirements gathering exercises across business and technical teams.

• Strong analytical, critical thinking, and problem-solving skills with the ability to identify root causes, operational inefficiencies, and cross-functional process dependencies.

• Experience creating process documentation, workflow diagrams, SOPs, decision trees, and operational documentation using tools such as Visio, Lucidchart, Miro, or similar platforms.

• Strong interpersonal, written, and oral communication skills.

• Ability to ask effective diagnostic questions to identify all steps and resources needed for a process, including those a process owner may not have considered or described.

• Ability to effectively prioritize tasks and handle multiple assignments and/or deadlines while maintaining a professional demeanor and requesting assistance in a timely manner when needed.

• Strong organizational and time-management skills with the ability to manage multiple priorities and consistently meet deadlines.

• Ability to thrive in a team-oriented, collaborative environment.

Preferred Experience

• Familiarity with technology-related compliance frameworks such as ITIL.

• Understanding of basic information governance and data management principles.

• Experience with technical writing.

• Experience supporting operational transformation initiatives within a law firm or other professional services environment is strongly preferred.

• Industry-recognized training and certifications such as Lean Six Sigma are a plus.

Why Join Us

At Fisher Phillips, we recognize that exceptional talent is the foundation of our success, enabling us to deliver outstanding service to both our internal and external clients. Joining our team means collaborating in a professional yet dynamic environment that leverages cutting-edge technology. Our leadership is committed to fostering your professional growth and providing opportunities to challenge yourself in meaningful ways.

We believe in rewarding talent with more than just a competitive salary. Our comprehensive benefits package includes health, dental, and vision insurance, a 401(k) with profit sharing, generous paid time off, and holidays.

Your well-being is our priority. We offer 24/7 telehealth services, a variety of wellness programs, and additional optional benefits designed to support your unique lifestyle. At Fisher Phillips, you’ll find a workplace that values your health, happiness, and continued professional development. To learn more about our firm, visit us at www.fisherphillips.com.

Equal Opportunity Employer

Fisher Phillips is committed to providing equal employment opportunities to all employees and applicants, regardless of race, ethnicity, religion, sex (including related medical conditions), gender, sexual orientation, national origin, citizenship status, veteran status, marital status, pregnancy, age, disability, or any other protected status, in compliance with all applicable laws.

The statements in this position description are not necessarily all-inclusive. Additional duties and responsibilities may be assigned, and requirements may vary from time to time.

Relocation costs are not covered. We are only accepting direct applicants; third-party recruiters or agencies will not be considered. No phone inquiries, please.