Receptionist/Office Services Specialist

At Fisher Phillips, we know exceptional talent is the key to our success, to providing the best service to our internal and external clients, and we invest in talent ready for a fulfilling career. Being a part of the Fisher Phillips team means you will work with cutting edge technology in a professional and fun environment under leadership ready to invest in your professional development. If you have a growth mindset, are eager to challenge yourself, and desire to work with a team of professionals instituting change on a daily basis, keep reading.

The Opportunity

Fisher Phillips, an international employment and labor law firm, is seeking a Receptionist/Office Services Specialist for its Kansas City office. Our range of experience enables us to bring efficient and practical solutions to today's labor and employment law problems. For more information about the firm, please visit us at our website at www.fisherphillips.com.

Primary Responsibilities

• Answer phones and transfer calls to the appropriate employees, including occasionally taking messages and ensuring that they are routed to the appropriate person.
• Accept and sign for packages; and distribute mail.
• Set up conference rooms.
• Process all incoming faxes including sending notification email to recipient upon receipt, log and distribute fax.
• Maintain office calendar system, including scheduling and setting up conference rooms.
• Maintains a pleasant appearance at the reception area and lobby.
• Overflow secretarial projects, including but not limited to, timesheet entry, preparing and editing documents.
• Fill all copiers/printers daily and arrange for servicing of the office equipment.
• Responsible for ensuring the library is up to date.
• Coordinate sending documents off site and entering box information into its database
• Coordinate the delivery of milk.
• Circulate Courthouse news daily.
• Greets all visitors to the office in a friendly and helpful manner.
• Maintains knowledge of each attorneys’ preferences in conveying various information to guests or callers.
• Other administrative, general office and clerical projects duties as assigned.

Personal Attributes

• Possesses a strong understanding and abides by the policies and procedures of the firm and local office.
• Maintains an exceptional customer service attitude and demeanor at all times.
• Flexible and willing to pitch in wherever needed; always reflects a “can do” attitude.
• Takes ownership; gets the job done without the need for prodding or supervision.
• Demonstrates a positive attitude and is approachable.
• Adapts well to fluctuations in workload and changes in responsibilities
• Maintains a professional demeanor in high-stress situations.
• Displays good judgment in handling confidential information.
• Is effective at limiting excessive socializing.
• Contributes to an atmosphere of teamwork and congeniality.
• Effectively and professionally communicates with clients, opposing counsel, vendors, and firm personnel through concise and accurate written communications.
• Exhibits confident and professional verbal communication skills.
• Keeps appropriate people informed of the status of projects, work and deadlines.
• Answers questions clearly and thoroughly.

Skills and Abilities

• iManage or other comparable document management system, Word, Outlook, PowerPoint, Concur, and Excel.
• Attendance & Punctuality: Be consistently at work and on time; arrive at meetings and appointments on time; ensure work responsibilities are covered when absent.
• Communication: Possess excellent verbal and written communication skills.
• Customer Service: Respond promptly to attorney and client requests for service and assistance; meet commitments.
• Dependability: Follow instructions; complete tasks on time; commit to the hours necessary to complete assignments; work independently.
• Professionalism: Approach others in a tactful manner; treat others with respect; react well under pressure.
• Team Work: Contribute to building a positive team spirit; support everyone’s efforts to succeed.
• Technical Skills: Possess basic PC skills; ability to use phone system, copier, scanner, fax, and printer.
• Ability to work under pressure and balance multiple and competing priorities.
• Ability to lift at least 50 lbs.

Minimum Qualifications

• Minimum of a high school diploma required (College degree is preferred, but not required).
• Minimum of five years of experience as a receptionist required.

Benefits

Fisher Phillips offers a comprehensive benefits package for staff that includes medical, dental, and vision benefits, paid time off, paid holidays, 401(k) and profit sharing, life insurance, long-term disability, and an employee assistance program. We also offer optional benefits such as critical care, accident and hospital indemnity insurance, a student loan refinancing program, life insurance for dependents, and pet insurance.

No relocation costs. Principals only; no calls please.

We are committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, religion, color, sex (including childbirth, breast feeding and related medical conditions), gender, gender identity or expression, sexual orientation, national origin, ancestry, citizenship status, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other protected status in accordance with all applicable federal, state and local laws.